Terms dated 3 October 2026
Delivery and returns
You can save or print these terms.Delivery in Batumi
We deliver orders within Batumi through Yandex Delivery. We agree the terms for your order before payment.
Delivery charge and timing
The delivery charge depends on the address and the service's current rate. Before you place an order that commits you to payment, we provide the delivery charge in GEL, the delivery deadline and the complete amount payable. We do not charge unagreed extras.
We deliver by the agreed deadline. If no different deadline has been agreed, the goods must be delivered without undue delay and no later than 30 calendar days after the contract is concluded.
Receiving your order
Please provide the exact address, a contact telephone number and the recipient's details so that the courier can hand over your order. Let us know as soon as possible if these details change.
For delivery arranged by us, the seller bears the risk of accidental loss or damage until you or your designated recipient physically receives the goods. Handing a parcel to the courier does not itself transfer that risk to the customer.
Where possible, check the packaging and contents on receipt. Tell us about any damage or incorrect items; photographs can help us investigate. The absence of photographs, a courier report or an inspection on receipt does not in itself remove your statutory rights.
If delivery is delayed
We will let you know if the goods are unavailable or the agreed deadline cannot be met. A new deadline must be agreed with the customer.
If we miss the deadline, you may give us a reasonable additional period to deliver and cancel the contract if we also miss that period. Where the law does not require an additional period, you may cancel without granting one. Any statutory right to claim damages remains unaffected.
Contact the store
Tiffany Baby Georgia / Georgii Gagloev, identification number 306429576.
Seller's address: 10 Shartava Street, Batumi 6010, Georgia.
Email: gorg12.gag@gmail.com. Telephone: +995593656812.
Returns and refunds
Our online purchases have one consistent policy: 14 calendar days to withdraw without giving a reason, regardless of purchase value, including purchases of GEL 30 or less. For that price category, the store offers this policy voluntarily.
How to notify us
Send your withdrawal notice within 14 calendar days after you or your designated recipient, other than the carrier, physically receives the goods. If one order is agreed to be delivered in parts, the period starts when the final part is received.
Email gorg12.gag@gmail.com with a clear statement that you wish to withdraw from the purchase. You may use the template below or write your own message. You do not need to give a reason, obtain a manager's approval or use the template. An order number, passport, photograph or paper receipt is not a mandatory condition for giving notice; the purchase must be identifiable from the available information.
Your notice is on time if you send it before the deadline. Keep a copy of the message you sent. Waiting for the store's reply does not change the date of your notice.
When and how to return the goods
Send or hand the goods back to the seller without undue delay and no later than 7 calendar days after sending your withdrawal notice, unless we have agreed to collect them ourselves.
Contact us at +995593656812 or gorg12.gag@gmail.com to arrange the handover. The seller's address is listed below. Arranging a return method is not a requirement to obtain permission and does not restrict your right to give timely notice.
For a change-of-mind return of non-defective goods, the customer bears the direct return delivery costs unless the store has agreed to pay them. The store bears those costs if the customer was not informed of them in advance. Keep evidence of dispatch.
Trying on and caring for the item
You may inspect and carefully try on clothing to check its size, characteristics and fit. Please keep all included items, tags and packaging and avoid using the garment beyond what is necessary for that assessment.
If handling beyond a necessary inspection reduces the item's value, the store may take account only of a justified reduction in value, explaining the reason and supporting the calculation. There is no fixed return penalty or handling fee. Missing ordinary packaging or a tag does not in itself mean that a return is automatically refused.
A hygiene exception applies only to genuinely sealed goods that objectively cannot be returned for health or hygiene reasons after their special protective seal has been broken. Ordinary clothing packaging and the product category alone do not create that exception. Any applicable exception must be disclosed before purchase. Rights relating to defective goods remain unaffected.
Refund timing and method
On withdrawal, we refund the payment for the returned goods. If you withdraw from the entire order, we also refund the cost of the least expensive standard delivery option offered by the store. An additional amount for a more expensive delivery option you chose voluntarily is not refunded.
We refund without undue delay and no later than 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever happens first. This exception does not apply if the store has agreed to collect the goods itself.
The refund uses the same payment method as the purchase. A different method requires the customer's agreement and must not cause the customer any additional expense.
Defective, damaged or incorrect goods
Please contact us if an item is defective, damaged or does not match your order. Describe the issue; photographs can help us assess it, but are not a mandatory condition for making a claim.
The primary remedies are free repair or replacement under the law, within a reasonable time and without significant inconvenience to the customer. The seller bears the necessary costs, including delivery. Where repair or replacement is impossible, is not completed within a reasonable time or causes the inconvenience specified by law, a price reduction or withdrawal from the contract is available. An insignificant defect alone does not entitle the customer to terminate the contract on the grounds of that defect.
Statutory remedies apply to defects discovered within two years after delivery. For the first six months, a defect is presumed to have existed at delivery, where the nature of the goods and defect allows, unless the seller proves otherwise. After six months, the customer bears the burden of proving that the defect existed at delivery.
Normal wear and damage caused by misuse are not the same as an original defect. This does not restrict claims for a hidden or manufacturing defect discovered during normal use.
Contact details and customer rights
Tiffany Baby Georgia / Georgii Gagloev, identification number 306429576. Seller's address: 10 Shartava Street, Batumi 6010, Georgia. Email: gorg12.gag@gmail.com. Telephone: +995593656812.
If a dispute arises, you may contact the Georgian Competition and Consumer Agency (GCCA) or seek a remedy through the courts. These terms do not limit mandatory rights under Georgian law, including additional rights where required information has not been provided.
Optional withdrawal notice template
Copy and complete this if helpful, or write your own message. The goods field helps identify a partial return and is not a mandatory requirement for a withdrawal notice.
To: Tiffany Baby Georgia / Georgii Gagloev Address: 10 Shartava Street, Batumi 6010, Georgia Email: gorg12.gag@gmail.com I hereby give notice that I withdraw from the sales contract. Goods covered by this notice, if helpful: Order date: Date received: Customer's full name: Customer's address: Date of notice: Customer's signature — for a paper notice only: